Custom Shoe Size & Design Terms

Terms & Conditions for Custom Size & Custom Design Handmade Shoes

1. Handmade Construction
   All custom shoes are individually handcrafted. Due to the artisanal nature of our production, precise measurements and customer feedback are essential to achieve the correct fit and comfort.

2. Mandatory Fitting Trial
   For all custom-size orders, a fitting trial is compulsory.

   • The trial allows us to assess the fit, shape, and comfort based on your foot measurements.

   • This step is required because handmade lasting may differ slightly from standard machine-lasting processes.

3. Fitting Trial Process

   • A prototype or trial pair will be prepared for your fitting session.

   • During the trial, adjustments related to size, width, shape, and comfort will be noted.

   • Only after your approval of the fitting will the final pair be crafted.

4. Adjustments After Trial

   • Any modifications required based on the fitting trial will be incorporated into the final handmade pair.

   • Once the final design and fit are approved during the trial stage, no major structural changes can be requested later.

5. Production Timeline
   The production timeline for custom shoes begins after the fitting trial is completed and approved. Delivery time may vary depending on complexity and craftsmanship requirements.

6. Non-Refundable Custom Order
   Custom size and custom design orders are non-refundable, as they are made specifically to your measurements and preferences.

7. Customer Responsibility

   • The customer agrees to attend the scheduled fitting trial.

   • Any delay in attending the trial may extend the delivery timeline.

   • Accurate feedback during the fitting session is essential to ensure proper results.

8. Final Comfort & Fit
   While every effort is made to achieve perfect comfort, handmade shoes may require a short break-in period depending on the materials used. Adjustments beyond minor tweaks may not be possible after final production.